IT Support Analyst

IT Support Analyst

Join our client, a leading tech company based in Texas, USA, as an IT Support Analyst! We are looking for a professional with experience in technical support to troubleshoot issues and provide assistance to end users. This is a 100% remote opportunity, focused on maintaining systems and technology to ensure business continuity.

Requirements

⏳ At least 2 years of experience in technical support or similar roles.

🛠️ Strong knowledge of Windows, Linux, and MacOS operating systems.

🔧 Experience troubleshooting hardware, software, and network issues.

💬 Excellent communication skills to provide clear technical support to users.

💻 Familiarity with ticketing systems (such as Jira, ServiceNow) for incident management.

🌍 Intermediate/advanced English (essential for supporting international users).

Responsibilities

👨‍💻 Provide first- and second-level technical support to internal and external users.

🔍 Diagnose and resolve hardware, software, and connectivity issues in real time.

💾 Perform preventive maintenance and system administration.

📊 Manage incidents through a ticketing system, ensuring efficient response times.

💡 Collaborate with IT teams to implement technology infrastructure improvements.

Benefits

🌍 100% remote work.

📅 Flexible schedule with rotating shift options.

💵 Competitive salary with performance-based bonuses.

📈 Opportunities for professional growth and ongoing technical training.

👥 Great team environment focused on technological innovation.